In the fast-moving, high-pressure environments many of us work in, it’s easy to focus on what’s urgent and forget how much our responses...

Think about a time in your past that you would consider the ‘worst’ day ever. Maybe you are still thinking about it or still feeling it. Maybe you are still ruminating over what the day consisted of and how that one moment really changed things for you. Or it was many small things that compounded over time to make one really bad day.

"I'll never shop there again." Those five words have cost many businesses thousands in lifetime customer value. And the wild part? The...

If your environment feels tense or a constant battleground of miscommunication, your organisation may be screaming - yes, screaming - for an emotional intelligence glow up!