Privacy Policy.

Who we are: The EQi Glow Ltd

1. Introduction

Welcome to The EQi Glow (“we”, “us”, “our”).

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, sign up to our newsletter, purchase digital products, or book and attend our webinars.

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide to Us

You may provide personal data when you:

Sign up to our newsletter
Purchase a digital product
Book and attend an online webinar
Contact us via forms or email

This may include:

Full name
Email address
Telephone number (if applicable)
Billing address

2.2 Transaction and Payment Data

When you make a purchase or booking, we collect:

Details of products or services purchased
Transaction date and amount
Payments are securely processed via third-party providers such as Stripe or PayPal. We do not store full payment card details.

2.3 Booking and Webinar Data

When registering for webinars, we may collect:

Event selections
Registration details (including any responses to questions)
Attendance and participation data

2.4 Communication and Marketing Data

We may collect:

Your marketing preferences
Records of correspondence
Email engagement data (e.g. opens and clicks, where applicable)

2.5 Technical and Usage Data

We automatically collect:

IP address
Browser type and version
Device type
Pages visited and time spent on the site
Cookie and tracking data

3. How We Use Your Information

We use your data to:

Provide and deliver our products, services and webinars
Process payments and manage transactions
Communicate with you regarding bookings or purchases
Send marketing communications (where you have opted in)
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

Contractual necessity – to deliver products, services, and webinars you purchase
Consent – for sending marketing communications
Legitimate interests – to improve our services and user experience
Legal obligation – to comply with applicable laws

5. How We Share Your Data

We only share your data where necessary, including with:

Payment processors (e.g. Stripe, PayPal)
Email marketing platforms (e.g. Mailchimp or similar tools)
Webinar hosting platforms (e.g. Zoom or equivalent)
Website hosting and analytics providers
All third parties are required to respect the security of your personal data.

6. International Data Transfers

Some of our third-party providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

UK-approved standard contractual clauses
Transfers to countries deemed to provide adequate protection

7. Data Retention

We retain your personal data only as long as necessary:

For service delivery and customer support
To comply with legal, tax, or accounting requirements
Until you unsubscribe from marketing communications
You may request deletion of your data at any time.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request erasure of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

9. Cookies

We use cookies and similar technologies to:

Improve website functionality
Analyse usage
Personalise your experience

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from:
Unauthorised access
Loss or misuse
Alteration or disclosure

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

The EQi Glow
Email: hello@eqiglow.uk
Website: www.eqiglow.uk